Well, DH is perplexed. He says this is not the way it works in Norfolk and has no other advice.
I mean, seriously, medical needs to get on the ball here. I really doubt the CO wants to spend time hearing about this.
But really, what do I know. Medical on DH's current ship somehow managed to switch me from Standard to Prime and then I had to fix it. So, I don't have a lot of faith in competence.