Thanks for sharing your story! I had a somewhat similar experience when my DS was born. I wasn't able to even try to nurse him the first 48 hours, and after that, they took him to the nursery for 3 days straight for jaundice. They said the levels were too high for him to stay in my room. All I was allowed to do was go in there every once in awhile, hold him for a few minutes and feed him pumped milk, then put him right back.
After awhile they told us that technically parents aren't even supposed to come into the nursery because other parents might not like it. Huh?? As a parent the last thing I would ever have a problem with was another parent going into the nursery to see their baby. All of the other parents were able to take their babies OUT of the nursery and to their room, and we weren't. So really they just thought we shouldn't get to have any contact with our baby for 3 days. Great way to kick off BFing!
Anyway, occasionally they said I could go in and try BFing for a few minutes - but I had no idea HOW to BF - at all. I saw one LC who spent 5 minutes with me and concluded I would just permanently have to pump since he wouldn't latch. It wasn't until our last night there that an awesome LC came in, brought DS with her, and spent a ton of time teaching us how to nurse. I am still so thankful for her to this day! We still struggled at home, but she gave me the confidence to work through it.
I feel like this time around I will be more prepared and outspoken. I was such a mess last time and didn't stand up for myself, or my baby, the way I should have.