I had purchased all of our nursery furniture from Target.com and the crib, changing table, and dresser all came in excellent condition. However, we ordered a night stand and it came cracked on one piece (which is funny that the smallest item was the only one damaged) We stuffed it back in the box (somewhat) and returned it in store without any issue and I reordered the item from the website. Since I have a Red Card I didn't pay shipping, but if you paid shipping on the original purchase you should see if they will waive the fee for the replacement item. I have always found the store customer service to be very helpful in all of my dealings with them when it came to returns for baby stuff.