Everything about it just broke my heart.
She kept apologizing. You could see that she was embarrassed and trying to control herself but couldn't. I told her it was fine, that I had a baby at home and was expecting another one, that I got it and it's no big deal. It was all I could do not to throw my heavy load of documents on the ground and just give her a hug.
It was just one of those moments when everything is going right and then, BAM!, a second later everything is going wrong and you feel like you're just trying to stay a float. How could I not help her?
Our receptionist said that the woman kept saying thank you and that she wasn't crying anymore. She said she just look relieved and grateful.
I really hope she was able to easily calm her son down and have a better afternoon.