This is in no way a Mommy fail on your end! Totsy sucks and I have been having the same issues with them. It has gotten to the point where I will never order anything from them again.
I am sure you will find something for your LO. If you are looking for suggestions we got DS some books, a snow suit, a ride on toy, and some veggies, fruits and pots and pans to play with. You may also want to check with smaller toy stores or even something like Walgreens.
Lots of hugs to you and I hope everything will work out great anyways.