I had an issue with Freedom during my last cycle in November, and a friend just called me about her problem with them yesterday.
In my case, I was at the point where I was ordering my Menopur 1 day at a time, and had placed an order for 3 vials and received it with no problem. The next day, I ordered 2 vials, and everything was confirmed over the phone. When it didn't arrive at the usual time the next day, I called to ask for my tracking number and was told there was none and they had no record of my order. Nobody could tell me what happened, but said they assumed someone thought it had been a duplicate order and just cancelled it, WITHOUT checking with me first. They tried to locate it locally (after 3 hours of calls, I finally did), but were unable to. The closest they got was 2 hours away. They said they'd pay to have it couriered to me, but I'd have to buy all 5 vials, despite it being their mistake. So, had I gone that route, it would have cost me 2.5 times as much as it should have. Luckily once I located the meds, I got the call to trigger that night instead, but had I needed it, I would have been (and honestly, still was) pissed by the way they chose to handle it.
Yesterday, the same thing happened to my friend, only on her call, she confirmed it was ok to charge the total, whatever it was (was running insurance first) to her credit card, gave full permission. Well, same thing happened to her. They said they weren't sure she'd be okay with the total (a little over $1000), so didn't want to ship it without her approval. Turns out, they didn't confirm her phone number and had her old phone number, and couldn't reach her. She found out the next day, when she needed the meds too. Luckily, in this case, the clinic had some she could borrow and replace when her shipment came in today.
I will say that I had no issues when I used them back in the fall of 2011, but have to say I was extremely disappointed in how they handled my situation, and in large part, my friend's.