I have the Jet, have used it for about 1.5 years mostly when on trips. For the price, its great. The handle cushion on one side is ripping a little but that's probably because we aren't careful at all with it when packing up the car, etc. like PP mentioned the storage underneath isn't so great but its usable. Any umbrella stroller that folds this small wont have much storage. The shade is a joke but we bought the summers infant shade extender and use it with this stroller (DD is really fair skinned). The recline is only a few inches but just last month DD slept for over 2 hours in it while at disney, so it must be comfy enough!
And regarding customer service, I've found them to be great. Our first stroller arrived with a rip in the seat and we were sent a replacement stroller within a week or so.